New Stats Reveal Outstanding Growth in Positive Patient Experience
Significant improvement in all patient experience indices at Laniado Hospital has been reported, according to the Ministry of Health's Patient Experience Survey, 2021.
"General satisfaction" has grown by 10%;
"Willingness to recommend" index – by 13%;
and “Overall summary” score - by 6%.
The survey covers the experiences of 11,826 patients from hospitals across Israel, who were released from care during the period of May to December 2021. Approximately 500 patients from different wards and units were surveyed. Questions dealt with issues such as the treatment, respect of a patient, providing information and explanations, effectiveness of treatment in the aspect of admission and discharge procedures, physical conditions during the stay and more.
Laniado’s surgical division received an impressive increase of 10%. In the concluding score examining the experience of patients hospitalized in the ward the percentage of improvement in the surgical division is the highest in Israel - only three hospitals showed the same improvement in the division of surgery. Laniado's overall score improved by 6% to reach 82%
“Dedicated work, collaboration with the unit staff and willingness to make changes in work procedures led to success”- Noa Lemmel (Director of the Patient Service and Experience)
Nadav Chen (CEO of the Laniado) congratulated the staff and said: "This report attests to the human quality of the teams! The 13% increase in the willingness to recommend the hospital is a huge certificate of honour for all of us. It addresses issues that are part of the core values of the Laniado: Clinical treatment including a holistic approach, provision of emotional response, and maximum information".